Terms and Conditions

Last updated: July 28, 2026

Welcome to thegoodlifeiv.com. This Website is owned and operated by The Good Life IV & Wellness ("The Good Life IV," "we," "us," or "our"), a mobile IV therapy and wellness provider serving Phoenix, Arizona and the surrounding Valley. These Terms and Conditions ("T&C") govern your access to and use of our Website, our programs, our products, and our services. Please read them carefully. If you do not agree with these T&C, please do not use our Website or our services.

Use and Consent

By purchasing or using any of our Programs, Products or Services, you are subject to these T&C as well as our Disclaimer and Privacy Policy, and any other terms and conditions that may apply to our Programs, Products and Services available through our Website, or otherwise from us, and are required to act in accordance with them. Accessing our Programs, Products or Services, in any manner, whether automated or otherwise, constitutes use of the Programs, Products and Services, and the Website, and your agreement to be bound by these T&C.

All of our Programs, Products and Services are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of, or access to any Program, Product, or Service or our Website by anyone under 18 is unauthorized, unlicensed, and in violation of these T&C. By accessing or using our Programs, Products, or Services or our Website, you represent and warrant that you are 18 years of age or older and agree to abide by all of our T&C.

We try to ensure that our Programs, Products, and Services are available without interruption and that delivery through our Website is error free. However, we cannot guarantee uninterrupted access, as it may occasionally be suspended for repairs, maintenance, or the introduction of new services.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this Website for any particular purpose.

Every effort has been made to provide accurate and up to date information. However, because scientific research and industry standards continue to evolve, we cannot be held responsible for inaccuracies or omissions to the fullest extent permitted by law.

Additionally, we are not responsible for the views, opinions, or accuracy of information provided by external resources referenced in our Programs, Products, Services, courses, classes, or other materials.

Text Message and SMS Terms

By providing your mobile phone number to The Good Life IV, whether on our Website, on an intake form, at our Biltmore studio, or through our booking system, you agree to receive text messages from us at that number. Consent is not a condition of purchase. You may still book and receive services if you choose not to receive text messages.

Messages you may receive include appointment confirmations, appointment reminders, scheduling changes, care follow up, billing notices, membership updates, and occasional promotional offers.

Message frequency varies based on your activity with us. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

To stop receiving text messages, reply STOP to any message from us. You will receive one confirmation message and then no further texts. For help, reply HELP or contact us at (480) 674-8268 or Info@thegoodlifeiv.com.

No mobile information collected through our Website, our forms, or our booking system will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers who help us deliver messages and operate our business, and those providers may not use it for their own marketing.

Email Communications

By providing your email address, you agree to receive service related emails from us, including booking confirmations, receipts, and care instructions. You may also receive marketing emails. You can unsubscribe from marketing emails at any time using the link at the bottom of any message. Service related emails will continue as needed to support your care.

Medical Disclaimer

The content on this Website is for general information only. It is not medical advice. It is not a substitute for a consultation, diagnosis, or treatment from a licensed healthcare provider. Always talk with your physician or another qualified provider before starting any IV therapy, injection, peptide, or weight management program.

Our services are wellness services. They are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Nothing on this Website is a promise of a specific outcome. Our services are not a substitute for emergency care. If you are having a medical emergency, call 911 or go to the nearest emergency room.

All treatments are given by registered nurses and other licensed clinical staff under the oversight of our Medical Director. Every client must complete an intake and a screening before treatment. We may decline service if treatment is not appropriate for you.

Booking, Payment, and Cancellation

Appointments are booked through our Website, by phone or text, or through our booking system. A valid credit card is required at the time of booking to secure your appointment. No deposit is charged.

Payment is due at the time of service unless you are using a membership, package, or prepaid credit.

Prices, packages, and service offerings are subject to change without notice. The price shown at the time of booking applies to that appointment.

Cancellation Policy

Cancellations must be made at least 4 hours before your scheduled appointment. For same day bookings, you have 4 hours before your scheduled appointment time to cancel.

Failure to cancel in time will result in a $100 cancellation fee.

If our clinical team arrives and you decide not to proceed with treatment, the cancellation fee will still apply.

Clients who are not present at the service location at the scheduled time will be charged the cancellation fee.

If our clinical staff determines after arrival that treatment is not appropriate based on your health history or clinical assessment, the cancellation fee will still apply.

Rescheduling Policy

You may reschedule once at no additional charge, provided you notify us at least 4 hours before your scheduled appointment.

If we need to cancel or reschedule your appointment, we will contact you as soon as possible and work with you to find a new time. You will not be charged a fee in that case.

Refunds

All payments are final and non-refundable.

Refunds will not be issued for missed appointments, late cancellations, or dissatisfaction with results.

If something about your visit did not meet your expectations, please contact us at Info@thegoodlifeiv.com so we can look into it.

Unused prepaid packages and memberships may be subject to their own terms. Those terms are provided at the time of purchase.

Memberships

Memberships renew automatically each month until you cancel. There is no long term contract. You may cancel by contacting us at Info@thegoodlifeiv.com or (480) 674-8268. Cancellation takes effect at the end of your current billing period. Membership benefits, including discounts, included treatments, and perks, are for the member only and cannot be transferred or shared.

Referral Program

Our referral program gives you a credit when you refer a new client, and gives your friend a discount on their first treatment. Referral credits have no cash value and cannot be redeemed for cash. Credits apply to services only. The person you refer must be a new client who has not received a treatment from us before. Credits are applied after your friend completes their first paid treatment. We may change or end the referral program at any time.

Service Area

We serve Greater Phoenix, the East Valley, the West Valley, and parts of Pinal County. Service outside our standard area may be available for an additional travel fee. Availability depends on staffing and scheduling.

Intellectual Property

All content on this Website, including text, images, graphics, logos, video, and design, is owned by The Good Life IV or used under license. It is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, republish, distribute, or use our content for any commercial purpose without our written permission.

Your Conduct

When you use this Website, you agree not to use it for any unlawful purpose, submit false or misleading information, attempt to gain unauthorized access to our systems or accounts, or interfere with the operation or security of the Website.

Third Party Links

Our Website may link to other websites or services that we do not own or control. We are not responsible for their content, their policies, or their practices. Visiting a linked site is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, The Good Life IV and its owners, employees, and contractors are not liable for any indirect, incidental, special, or consequential damages arising from your use of this Website or from information found on it. This section does not limit any rights you may have under Arizona law regarding the clinical care you receive.

Indemnification

You agree to hold The Good Life IV harmless from any claim, loss, or expense that arises from your misuse of this Website or your violation of these T&C.

Governing Law

These T&C are governed by the laws of the State of Arizona, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in Maricopa County, Arizona.

Changes to These Terms

We may update these T&C at any time. Changes take effect when they are posted on this page. The date at the top shows when this page was last updated. Your continued use of the Website after changes are posted means you accept them.

Contact Us

The Good Life IV & Wellness 4773 N 20th St, Ste B23 Phoenix, AZ 85016, call (480) 674-8268 or visit thegoodlifeiv.com.